Q:	Can you ship my order to a different address?
A:	Your order can be shipped to a different address however, we can only accept one shipping address per on-line order. A new on-line order will need to be created if merchandise is to be sent to more than one address.
Q:	How can I find out about the status of my order?
A:	To check the status of your order, login to your account on the web site and you will be able to view your order history, or call the LifeLock order department at 1-800-676-4256.
Q:	How do I cancel an order?
A:	An order is not submitted until you click the Submit Order link on the View Quote page. If you wish to cancel the order at that time, click the Cancel Order link. If you logoff this web site with items in your shopping cart, they will be available in your cart the next time you login to this web site. If you have clicked the “Submit Order” link on the View Quote page, please call the LifeLock Company Store order department at 1-800-676-4256. Be sure to include your order number. We will take all reasonable steps to accommodate your request.
Q:	Who do I contact regarding questions about my order?
A:	Contact Customer Service at 1-800-676-4256 or halo.fulfillment@halo.com. Be sure to include your order number.
Q:	What is the delivery time?
A:	All U.S. inventory orders will be shipped within 24 - 48 hours of order receipt (this does not include actual shipping time). Possible exceptions may occur due to backorders, etc... Inventoried products should arrive within 3-6 business days. All shipments will be charged chart freight and will be routed via UPS. Order Subtotal Shipping Charges $0.00 - $50.00 $7.75 $50.01 - $100.00 $9.75 $100.01 - $125.00 $10.25 $125.01 - $200.00 9% of subtotal $200.01 - $500.00 7% of subtotal $500.00 + 6% of subtotal
Q:	What do I do with defective goods or exchanges?
A:	ALL RETURNS MUST BE APPROVED BY OUR HALO/LEEWAYNE CUSTOMER SERVICE TEAM. We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you are not satisfied due to poor quality or products that have been received incorrectly, we will replace your order, please contact us at 800-676-4256 to advise on the reason for the return. A new order may be placed if the exchange is of a different value than your original order. If you are making an exchange as you may have ordered incorrectly, please note that the exchange will not be made until you have returned the item. Merchandise cannot be returned without HALO/Lee Wayne Corporation's consent. All claims must be made within ten days of receipt of goods and must include a copy of the original invoice or packing slip. .